Frequently Asked Questions

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Find answers to common questions about our platform and services

3D Models Marketplace

5 Questions

3D Printing on Demand

5 Questions

CNC Machining on Demand

5 Questions

Laser Cutting & Engraving

5 Questions

Mass Production

5 Questions

Hire a Designer

5 Questions

Product Packages

5 Questions

For Designers & Creators

5 Questions

Orders & Shipping

5 Questions

Payments & Billing

5 Questions

Account & Support

5 Questions

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How can we help you?

3D Models Marketplace

What types of 3D models are available?

Are the 3D models free or paid?

What file formats are supported?

Can I use downloaded models commercially?

How do I download a model?

3D Printing on Demand

What is 3D printing on demand?

What materials are available for 3D printing?

How long does 3D printing take?

What's the maximum size I can print?

Can I choose custom colors?

CNC Machining on Demand

What is CNC machining?

What materials can be CNC machined?

What tolerances can you achieve?

Can you add threading to parts?

What surface finishes are available?

Laser Cutting & Engraving

What is laser cutting?

What materials can be laser cut?

What's the maximum cutting area?

Can you engrave as well as cut?

What edge finishes are available?

Mass Production

What is mass production service?

What's the minimum order quantity?

What manufacturing methods are available?

How long does mass production take?

Do you offer product assembly?

Hire a Designer

How do I hire a 3D designer?

What information should I include in my request?

How much do designers charge?

What happens after I contact a designer?

Can I request revisions?

Product Packages

What are product packages?

How do product packages work?

Can I cancel my subscription anytime?

Are there subscriber limits?

Do you handle fulfillment?

For Designers & Creators

How do I become a creator on Craftygon?

What are the platform fees?

How do I get paid?

Can I set my own prices?

How do I promote my work?

Orders & Shipping

How do I track my order?

What shipping options are available?

How is shipping cost calculated?

What if my order arrives damaged?

Can I modify my order after placing it?

Payments & Billing

What payment methods do you accept?

When am I charged?

Can I get a refund?

Do you offer bulk discounts?

Are there any hidden fees?

Account & Support

How do I create an account?

Is my data secure?

How do I contact customer support?

Can I delete my account?

Do you have a mobile app?

Still have questions?