Personal Information:

• Name and email address
• Profile information (avatar, bio, display name)
• Shipping addresses for manufacturing orders
• Payment information (processed securely through third-party providers)
• Communication preferences and newsletter subscriptions

Content and Files:

• 3D model files you upload or purchase
• Messages and communications with other users
• Designer portfolios and project details
• Reviews and ratings

Usage Information:

• Pages visited and features used
• Search queries and browsing behavior
• Device information (browser type, IP address, operating system)
• Cookies and similar tracking technologies

We use the information we collect to:

• Provide Services: Process manufacturing orders, deliver digital content, and facilitate designer connections
• Account Management: Create and maintain your user account, authenticate access, and provide customer support
• Communication: Send order confirmations, updates, notifications, and marketing communications (if opted in)
• Platform Improvement: Analyze usage patterns to improve features, fix bugs, and enhance user experience
• Security: Detect and prevent fraud, abuse, and security issues
• Legal Compliance: Comply with applicable laws and regulations
• Payments: Process transactions and manage subscriptions

We do not sell your personal information. We may share your information in the following circumstances:

With Other Users:

• Your public profile information (display name, avatar, bio) is visible to other users
• Models you upload are associated with your creator profile
• Messages you send to designers or buyers

Service Providers:

• Payment processors (Stripe, PayPal)
• Cloud hosting services (for file storage and platform infrastructure)
• Email service providers (for notifications and newsletters)
• Analytics services (to understand platform usage)

Legal Requirements:

• When required by law or legal process
• To protect our rights, property, or safety
• To enforce our Terms of Service

We implement industry-standard security measures to protect your personal information:

• Encryption of data in transit using HTTPS/SSL
• Secure storage of files and user data
• Regular security audits and updates
• Access controls and authentication mechanisms
• Secure payment processing through PCI-compliant providers

However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• Account Data: Retained while your account is active and for a reasonable period after account closure
• Transaction Records: Retained for legal and accounting purposes (typically 7 years)
• Uploaded Content: Retained as long as you keep it on the platform
• Marketing Data: Retained until you unsubscribe or request deletion

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information through your account settings
• Deletion: Request deletion of your account and associated data (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing emails at any time
• Data Portability: Request your data in a machine-readable format
• Object to Processing: Object to certain types of data processing

To exercise these rights, please contact us through our Contact Us page or email privacy@craftygon.com.

We use cookies and similar technologies to enhance your experience on our platform:

• Essential Cookies: Required for authentication and basic functionality
• Analytics Cookies: Help us understand how users interact with our platform
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of the platform.

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately so we can delete it.

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction. By using our services, you consent to the transfer of your information to facilities located in the United States and other countries.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: privacy@craftygon.com
• Contact Form: Available on our Contact Us page